CUSTOMER SERVICE EVALUATION DESCRIPTION
EVALUATION SERVICE allow you to “inspect what you expect” by evaluating whether brand standards are met at your location.
”What gets measured gets done“
there’s no better way to measure whether training had an impact than by using Customer Service Evaluation. We can measure the simple things, like ambience of the store, and complex things, like sales effectiveness. Our clients use Evaluation Service to coach their teams and help every store improve their delivery on the brand promise. We’re committed to continuously improving products and services to best meet the needs of customers.
there’s no better way to measure whether training had an impact than by using Customer Service Evaluation. We can measure the simple things, like ambience of the store, and complex things, like sales effectiveness. Our clients use Evaluation Service to coach their teams and help every store improve their delivery on the brand promise. We’re committed to continuously improving products and services to best meet the needs of customers.
We invites you to participate in a short survey to provide feedback regarding your visit to any top store or other franchise outlets near you. The survey will be handled and managed on behalf of the Recruitment Evaluation Department. We will appreciate your thoughts and unbiased opinion on any store allocated to you, so we can better serve you.
As an EVALUATION AGENT. The job entails store evaluation and comment on customer service impact in your local community by helping top stores become better outlets for consumers like you to visit.
–Were the employees friendly and courteous?
–Did you receive prompt service?
–Was the merchandise displayed neatly?
–Would you return to this store/restaurant?
–Was it easy to use the service?
–How would you rate the customer service experience?
- As an evaluation agent, your job involves visiting any of the top stores nearest to your location, as a regular customer would.
- Patronize them by seeking their service or making purchase worth $50
- Report back to us through our CSET form that will be given to you on various aspects of your experience with the customer representative attendants.
- NOTE: Always act as a regular customer would and you are not to arouse any suspicious activity from the staff.
- Remember that this is a temporary to permanent position, and prior completion of a single assignment you will be paid $200 for every completed assignment and you can earn up to $400-$800 if you can complete more than ONE assignment a week, You’re eligible to take not more than FOUR assignments each week.
- All survey expenses and weekly payment will be paid prior to any assignment.
- Do not forget that, the objective of this assignment is to evaluate the effective and efficiency of the staffs. in the process of this evaluation assignment, please take note of the quality of service in order to be able to fill out a fair and unbiased opinion on the Customer Service Evaluation Tool (CSET) when given to you. Under no circumstances should you acknowledge that you are evaluating their services as that will deter the purpose of the whole program.
–Were the employees friendly and courteous?
–Did you receive prompt service?
–Was the merchandise displayed neatly?
–Would you return to this store/restaurant?
–Was it easy to use the service?
–How would you rate the customer service experience?